Terms and conditions
Draft pending legal review.
Provider: Agencia de viajes Holidays in Colombia by MICROIDEAS SAS · Colombian tax ID (NIT) 900872208-0 · National Tourism Registry (RNT) 74577 · Cartagena de Indias, Bolívar, Colombia [PENDIENTE: dirección física] · [email protected] · +57 312 450 6024
Effective from: 2 November 2026 · Version: 2026-11-02.1 · This is a translation; if there is any difference, the Spanish version prevails.
1. Who we are and what these terms cover
This website is run by Agencia de viajes Holidays in Colombia by MICROIDEAS SAS (“Holidays in Colombia” or “we”), a Colombian company with tax ID 900872208-0, registered in Colombia’s National Tourism Registry under number 74577.
These terms cover the use of the website, quote requests, bookings of travel services (tours, multi-day trips, boats, stays and services for groups and events) and purchases in the online shop. By booking or paying you confirm that you have read and accept them. If anything in these terms conflicts with the written quote or confirmation for your trip, the quote or confirmation prevails.
Colombian law applies, in particular Law 1480 of 2011 (Consumer Statute), Law 300 of 1996 (General Tourism Law) and its regulations, and Law 527 of 1999 (e-commerce).
2. Using the website
- Information on tours, itineraries, photos and maps is for guidance. Times and routes may change because of weather, tides, decisions by the authorities or safety, always looking for an equivalent service.
- Published prices are in Colombian pesos (COP). The dollar amount (≈ USD) is only a reference calculated with the official exchange rate (TRM) on the day of publication; you are charged in pesos and your bank may apply its own rate and fees.
- You may not copy the texts, photos, videos or brands on this website for commercial purposes without our permission.
3. Travel services: quotes, bookings and payment
3.1 Quotes
Most services are sold by quote. A quote states what is and is not included, the total price, how long it is valid and the payment and cancellation conditions. Prices are subject to availability until the booking is confirmed.
3.2 Published prices and offers
For the Amazon, the Coffee Region, boats with a price calculator, stays and the Isla del Sol day pass we publish prices per person or per service. Early-booking offers show their conditions (percentage, minimum notice and end date) next to the price. [PENDING: confirm whether published prices include VAT and, if not, how this is shown.]
3.3 Booking and payment
Your booking is confirmed when you receive our written confirmation and we receive the payment or deposit stated in the quote. Payments are made through secure payment links or gateways (Bold, Wompi or MercadoPago); we never see or store your card details. We issue an electronic invoice.
[PENDING: deposit percentage and balance deadline per service line.]
3.4 Cancellations, changes and refunds
Cancellation conditions depend on the service and on the suppliers (hotels, lodges, boats, transport). They are stated in each quote and confirmation. As a general reference:
| Service | Conditions |
|---|---|
| Day tours and day passes | [PENDING: Felipe’s policy] |
| Private boats | [PENDING: Felipe’s policy]. If the Port Authority or another authority closes departures because of the weather, we offer a new date or a refund of what you paid for that service. |
| Multi-day trips (Amazon, Coffee Region, Santa Marta and La Guajira) | [PENDING: Felipe’s policy] |
| Stays | According to the hotel’s policy shown on its page and in the confirmation. |
| Groups, events and incentives | According to each event contract. |
Refunds are made to the same payment method, deducting only non-recoverable costs disclosed before payment. [PENDING: refund deadline.]
3.5 Your responsibilities as a traveller
- Have a valid passport or ID, visas, permits and required vaccinations (for example, the yellow fever vaccine recommended for the Amazon).
- Tell us before the trip about any health conditions, allergies or mobility needs we should consider.
- Be on time and follow the instructions of guides, captains and safety staff.
- We recommend travel insurance with medical and cancellation cover.
3.6 Our responsibility
We are responsible for organising and providing the services you book, directly or through the providers we select (guides, hotels, transport and boats), under Colombian law. We are not responsible for force majeure or unforeseeable events (for example natural events, road or port closures ordered by the authorities, strikes or health emergencies), nor for changes or cancellations by airlines you did not book with us. In those cases we will help you reschedule or find an alternative.
4. Online shop
4.1 Products and prices
Shop products are handmade crafts; they may differ slightly in colour, size or shape from the photos, as is natural in handmade work. The price you pay online is for the products, in Colombian pesos. Shipping is quoted separately by WhatsApp according to your destination and paid with an additional payment link. [PENDING: dispatch times and carrier.]
4.2 Right of withdrawal
If you bought online, you may withdraw within 5 business days after delivery of the product, without giving a reason (article 47 of Law 1480 of 2011). To do so, write to [email protected] or WhatsApp +57 312 450 6024 with your order number. Return the product in the same condition you received it; return shipping costs are paid by you. We refund the full amount paid, with no deductions, within 30 calendar days of your request.
Withdrawal does not apply to products made to measure or personalised at your request, or to the other exceptions set by law.
4.3 Payment reversal
If you paid by credit or debit card or another electronic method, you may request a payment reversal (article 51 of Law 1480 of 2011) when: you were a victim of fraud, you did not request the purchase, the product did not arrive, or the product does not match your order or is defective. Request it within 5 business days of learning of the problem or receiving the product: tell us at [email protected] and, at the same time, the institution that issued your payment method. If the reversal is granted because the product did not arrive, is defective or is different, you must return the product to us.
4.4 Guarantee
Products carry the legal guarantee of article 7 of Law 1480 of 2011: if a product has a manufacturing defect, we repair it, replace it or refund your money. The guarantee does not cover normal wear or damage from misuse. To claim it, write to [email protected] with photos of the product and your order number. [PENDING: guarantee period set by Felipe; if none is set, the legal one applies.]
5. Requests, complaints and claims
Write to [email protected] or WhatsApp +57 312 450 6024. We reply within 15 business days. If you are not satisfied, you may contact Colombia’s Superintendence of Industry and Commerce (www.sic.gov.co).
6. Protection of children and adolescents
Holidays in Colombia rejects the sexual exploitation and abuse of children and adolescents. In Colombia, the sexual exploitation and abuse of minors are punished under criminal and administrative law (Law 679 of 2001 and Law 1336 of 2009). We will refuse service and report any case to the authorities. Report it: ICBF line 141 or Police 123.
7. Personal data and cookies
We process your data according to our Personal data processing policy and our Cookie policy.
8. Changes to these terms
We may update these terms. The version in force is the one published on this page with its date. Bookings and purchases are governed by the version in force on the day they were made.